German Technical support L2

Level 2 Technical Support (German) – Remote (Medical App Project) Deadline: April 22, 2026 Start: May 2026 (1st–2nd week) Contract: Freelance | Remote: 100% Languages: German (C2/native) + English About The Role TalentWorldGroup is hiring German-speaking L2 Technical Support Specialists for a medical app project. This is a hybrid L1 + L2 role: • Handle user support (calls & tickets) • Investigate and resolve technical issues You'll act as a bridge between users and engineering teams. Responsibilities L1 – Customer Support • Inbound calls (users/patients) • Onboarding, navigation, basic troubleshooting • Real-time support & clear communication • Case documentation in Zendesk L2 – Technical Support • Investigate escalations & replicate issues • Analyze logs/API behavior • Identify root cause • Escalate to L3 with clear documentation • Follow up & identify recurring issues Profile • Native German + strong English • 1–3 years in technical/customer support (L2 preferred) • Strong troubleshooting & analytical skills • Basic APIs/logs/backend understanding • Experience with admin tools & inbound calls • Clear communicator with customer focus Tools: Zendesk (mandatory), Five9/CRM (plus) Schedule • 08:00–17:00 (CEST) • 4 hours per day • Flexibility required Compensation & Training • €15/hour (production + training) • Training duration: ~2–2.5 weeks (May 2026) Technical Requirements • Stable wired internet • 8GB RAM, 1.8GHz CPU, 10GB free storage • 1920x1080 screen preferred • Wired USB headset • Windows 11+ or macOS 14+ Why Join Talent World Group • Fully remote, flexible setup • Freelance cooperation agreement • Stable, long-term collaboration • Paid training • Growth into English projects or broader CSR roles • Supportive international team