Software y Telecomunicaciones

TS Implementation Engineer L3

NTT DATA, Inc. - Gran Santiago, Región Metropolitana de Santiago, Chile
Sueldo líquido: No especifica
Publicado hace 9 días (actualizado hace 2 días)En global
Want to be a part of our team? The primary responsibility of the Technical Services Implementation Engineer (L3) is to provide technical support to NTT clients. This includes remotely supporting clients within service level agreements (SLAs), to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management. This role is involved in more complex environments for installation, configuration and fault management. Working at NTT Key Roles and Responsibilities: • Interact with clients on site to meet complex requirements of a solution. • Escalate unresolved problems and issues to the relevant third parties. • Respond to escalated client requests and support client applications to a first line resolution. • Escalate complex problems to the relevant third parties. • Write reports and proposals and complete and maintain project documentation. • Assist with the documentation of standard operating procedures relating to installations and fixes. • Act as coach and mentor to more junior Implementation Engineers and Technicians. • Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets. • May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management. • Included in higher complexity design work, with input to the design expected. • Expected to take ownership of relevant technologies according to domain or specialization. Knowledge, Skills and Attributes: • Good understanding and appreciation of technical design and business principles • Demonstrates project management and administration ability • Good project skills which are demonstrated in the execution of installations and other assignments • Demonstrate customer engagement skills • Demonstrate relevant domain specialist knowledge • Good verbal communication skills • Client focused and display a proactive approach to solving problems • Ability to work under pressure • Ability to coach, mentor and provide guidance to team members • Good understanding of project management principles Academic Qualifications and Certifications: • Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent • Project management certification Required Experience: • Seasoned work experience in a technical implementation engineering or similar role • Seasoned experience engaging with clients and conducting presentations • Seasoned project administration and documentation experience • Seasoned report writing experience • Seasoned project management experience Skills Summary Configuration Management (CM), Installation Management, Problem Resolution, Report Writing, Root Cause Analysis (RCA), Technical Solution Design, Technology Services, Troubleshooting Workplace type: Hybrid Working Equal Opportunity Employer NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
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