Pre-Assessment Scheduler - Ophthalmology

The Role To provide cross cover for all outpatient schedulers within highly complex out-patient service. • To book and notify patients of clinic appointments, both written and verbally. • Backfill cancellations to ensure maximised capacity • Investigate frequent enquiries from varied sources. • Assist in the organisation and management of outpatient waiting lists and return lists within a centralised service to ensure efficiency in patient care. • Deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers providing information, directing and prioritising queries as appropriate. • Acquire a detailed understanding of a highly complex service and the administrative processes required to ensure all service capacity is utilised effectively and appropriately. Applicants Should Possess • A comprehensive knowledge of NHSL systems to include Trakcare and Clinical Portal. • Knowledge of waiting lists and Waiting Times Targets to ensure clinics are booked effectively and sessions utilised to capacity. • Continuous learning will be essential in order to acquire the detailed knowledge necessary to work in a demanding and complex service • A high level of resilience to working in a fast-paced, complex scheduling role • The ability to effectively communicate with and provide support to clinicians in matters of outpatient scheduling. • Enthusiasm, motivation, initiative and a positive outlook. • The ability to work collaboratively within a diverse team and be responsive to change within challenging timescales and a complex service. NHS Lanarkshire Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire! Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services. We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas. What we'll need you to bring • Educated to SVQ3 or equivalent level is desirable with at least 3 years experience within the National Health Service. • Demonstrate good organisational and communication skills required to work with a wide variety of staff groups. • Ability to work under constant pressure. • An ability to compile and review figures. • Knowledge of software systems. • Keyboard skills. Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence. It would be great if you also have • Experience within Health Service • NHS administration experience • Experience in Patient scheduling • Experience of Trakcare, Clinical Portal and • Microsoft office packages • Knowledge of NHS waiting times. • Tolero and Milan reporting tools • Able to work well as part of a team. • Resilience • Enthusiasm • Motivation • Positive outlook • Responsive to change Contract type Fixed Term for 6 months. Part Time 18.5 hours Please note this is a part time post and the salary for this position will be pro-rata. Please note this is a fixed term post for 6 months. Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post. Location and Working Pattern This role will be based in the Ophthalmology department within University Hospital Hairmyres. Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations. Looking to find out more? If you’re looking to find out more, then we would love to hear from you! Please contact Lynn Riddell, Operational Admin Manager via [email protected] For enquiries regarding the application form or recruitment process, please contact Nicole Hetherington, Recruitment Administrator on [email protected] (Please remember to include the job title and reference number in your email) Why NHS Lanarkshire? Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career. Some Of NHS Lanarkshire’s Benefits Include • A minimum of 27 days annual leave increasing with length of service • A minimum of 8 days of public holidays • Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension) • Paid sick leave increasing with length of service • Occupational health services • Employee counselling services • Work-life Balance policies and procedures NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page. Further Information For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.